Terms & Conditions

E-mail Addresses

Seascape website ("site") is provided to you free of charge for your personal use subject to these Terms and Conditions. By using Seascape site you agree to be bound by these Terms and Conditions.

Our Terms and Conditions may be updated from time to time; any changes will be announced on Seascape site. If you do not wish to accept the Terms and Conditions or any updates thereto, you should discontinue the use of the site. 

To register with Seascape you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

Return Policy & Instructions

All products offered by Seascape are protected by a 14 day full satisfaction policy which guarantees a full refund or product exchange if in unused condition.

If you are not satisfied with an item that you have purchased, you may return the item within 14 days of delivery at your own cost for:

  • a full refund of the purchase price, minus the shipping, gift packing, or other charges
  • a product exchange

The item must be returned in new and unused condition, in the original boxes and with all paperwork to insure full credit. We cannot accept a return of any item with any indication that it has been used or marked.

No refund or exchange will be given for any reason after this 14 day full satisfaction policy period.

Cancellation Policy

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for where the item has been unsealed i.e. the cello wrap has been removed from the carton.

To cancel your purchase within the seven-working-day cooling-off period, please contact us at contact@seascapeuk.com, advising us that you will be returning the whole order in it's entirety, giving the reason why you are returning the order. Please then send us the package to Seascape Island Apothecary, 7 Ridgeway, Virginia Water, Surrey, GU254TE within the 7 days following the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

We will refund the order as soon as well receive all the items in re-sellable condition. We cannot refund any priority, express or courier component of the postage charge.

Cookies

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We use cookies to record session information by users of our site, record user-specific information on the pages the visitor selects for viewing and to retain the visitor's answer to our question regarding residency.

If you do not wish to accept cookies, you can modify your browser preferences to reject them. However, if you choose to reject all cookies, you may be unable to use parts of the site.

Disclaimer

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Seascape or anyone associated with Seascape cannot accept any liability for any loss arising out of direct or indirect use of this information. Seascape reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.