Privacy Policy

Your privacy is important to us. At Seascape Island Management Ltd. we take great care with personal information provided to us online, taking steps to keep it secure and ensure it is used only for legitimate purposes. Seascape Island Management Ltd. has taken the necessary steps to be compliant with the General Data Protection Regulation (GDPR) introduced 25 May 2018.

Who This Website is owned and operated by
By visiting this website, you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and our Terms of Business. We keep this Privacy Policy and the Terms of Business under regular review and we reserve the right to update them without notice. We recommend you visit these sections regularly as continued use of this site after a change will constitute acceptance of the new Terms. Our Terms of Business do not affect your statutory rights. 

What personal data do we collect from you ?
We collect personal data from you when you provide it to us directly and through your use of our website. The personal data that we might collect from you can include but would only be:

  • A name.
  • An address. Addresses given to us are strictly for the purposes of knowing where to deliver an order placed with us, or for validating a billing address for the purposes of payment, via a 3rd party payment platform (Sage Pay / Pay Pal). We do not share this information.
  • An e-mail address. Email addresses from emails sent to us or provided by our customers at the time of placing an order are retained by us. Primarily, these email addresses are for the purposes of confirming a customer's order or status of such orders or in response to any enquiries received from the sender. We do not share this information.
  • A telephone number: Telephone numbers are taken simply as a means of contacting our customers to ensure efficient processing and delivery of their orders. Visitors to our website who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online, should it be necessary.
  • Payment details: processed via a 3rd party payment platform (Sage Pay / Pay Pal)

What do we use this personal data for:  
Depending on how you use our website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

  • To fulfil your order and maintain your online account.
  • To manage and respond to any queries or complaints to our customer service team.
  • To personalise the website to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
  • To improve and maintain our website, and monitor its usage.
  • For market research, e.g. we may contact you for feedback about our products.
  • To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.

What happens with this personal data:
This personal data is retained on our system for standard record keeping, as well as if a customer wants to make a repeat purchase. We retain information provided by visitors to our site and transaction information such as customers' purchases, amounts and types of products purchased and other information relevant to such purchases. All purchasers will be automatically logged as registered users. Seascape registered users may deregister or correct any inaccuracy at any time by quoting their unique password.

 We rely on the following legal basis, under data protection law, to process your personal data:

  • Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
  • Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

Visitor-Keyed Information:
All registered members will receive information by the method elected on the registration form and will be automatically included in any promotions, competitions and receive our special seasonal gifts.

We use industry-standard encryption technologies to ensure the security of customer data when transferring and receiving customer data exchanged with our site server. All other data transfer is conducted through a secure phone line. 

Payments:
All payments on our website are processed through two proven 3rd party payment platforms- Sage Pay and Pay Pal. Personal information, such as credit card details are not completely visible on our website, and our payment processing systems and practices are regularly audited by Barclaycard Data Security as part of our banking relationship.

Data storage:
The personal data we collect from you may be stored on secure servers, and processed by individuals based inside the European Economic Area. You agree to this storing and processing. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.

Security:
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Site over a secure communications channel.

Cookies:
The Seascape Island Management Ltd. website uses cookies. Cookies are small files that are stored on your computer. They are designed to collect a modest amount of data specific to you and a website. They can be accessed either via the web server or the client computer. The cookies allow the server to deliver a page tailored to you, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. Seascape Island Management Ltd. website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Seascape Island Management Ltd. website. 

Disclosure:
We only share your personal contact details (only your name and address) with our 3rd party logistics provider Ark H Handling (http://www.ark-h.co.uk/). They require your name and address in order to assemble any Seascape orders and facilitate shipping and delivery of orders. We can assure all Seascape website visitors that Ark H has a full GDPR Data Protection policy in place. Should one require more information from Ark H regarding their GDPR Data Protection policy, they can be reached at: info@arkhgroup.co.uk

We may also disclose your personal information to third parties if we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.  

Otherwise would only disclose your information if required by law, court order or in circumstances where it is judged to be in good faith belief that disclosure is otherwise advisable.

Your Rights:
You have the right to access any personal information that Seascape Island Management Ltd (T/A Seascape Island Apothecary) processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • How long we intend to store your personal data for

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified. You can reach us at: contact@seascapeuk.com

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure. You can reach us at: contact@seascapeuk.com

Changes to this policy:
We may change this Privacy Policy from time to time and will post the updated version to this webpage.

BY USING THE SEASCAPE WEBSITE, YOU CONSENT TO ALLOW ALL THE ABOVE USES OF YOUR DATA.

Contact us:
Seascape Island Management Ltd
9 St. Davids Drive
Engelfield Green
Egham
Surrey
TW20 0BA

contact@seascapeuk.com 

T: 0845 003 5255